Privacy Policy gdl88 — User Personal Data Protection

01Introduction and Scope of the Privacy Policy

Gdl88 is an online betting platform operating exclusively for the Malaysian market, offering sports betting, slot games, bingo, and live casino services integrated into one secure and user-friendly platform. We understand that your trust is our most valuable asset, and protecting your personal data is an obligation we take very seriously.

This Privacy Policy explains in detail how gdl88 collects, uses, processes, stores, and protects your personal data when you use our website, mobile app, and all services provided by gdl88. This document also outlines your rights as a data subject and how you may exercise them.

This Privacy Policy applies to all users who register, browse, or interact with the gdl88 platform in any way, including through our official website and the gdl88 mobile app for Android and iOS. By continuing to use our platform after the effective date of this policy, you are deemed to have read and agreed to its entire contents.

02Types of Personal Data We Collect

Gdl88 only collects data that is genuinely necessary to deliver quality services, meet legal requirements, and ensure platform security. The following are the categories of data we collect:

We do not collect any sensitive personal data such as your medical information, religious beliefs, political opinions, or sexual orientation. Should there be a specific need to collect any additional category of data, you will be notified in advance and asked to provide explicit consent.

03How We Use Your Personal Data

Personal data collected by gdl88 is used responsibly for legitimate and specific purposes. We do not process your data for any purpose not stated in this policy without your prior consent.

• Account Management: Creating, verifying, and maintaining your user account, including the KYC process required before your first withdrawal is processed.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately. We require your bank or eWallet details to ensure funds are credited to the correct account.
• Identity Verification: Verifying user eligibility, ensuring users are at least 18 years of age, and preventing the use of false identities or fraudulent activity.
• Customer Support: Providing relevant and effective assistance when you contact the gdl88 customer support team via Live Chat.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account usage, and other suspicious activities that could compromise the security of the platform and other users.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including the retention of transaction records as required by relevant laws.
• Service Improvement: Analyzing usage patterns in aggregate (not individually) to improve gdl88's platform features, user experience, and game offerings.
• Platform Communications: Sending you important notifications related to your account, transactions, active bonuses, and security updates.

04Data Sharing and Disclosure

Gdl88 firmly upholds the principle that your personal data belongs to you. We do not sell, rent, or disclose your personal information to third parties for their own commercial purposes. Data disclosure occurs only in the following limited circumstances:

• Trusted Service Providers: We work with selected service providers such as payment processors, KYC service providers, and cloud infrastructure providers that require limited access to certain data to perform their functions on behalf of gdl88. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: gdl88 may be required to disclose certain information to the relevant authorities when mandated to do so by law, court order, or valid legal process.
• Fraud Prevention: In cases where there is serious suspicion of fraud, money laundering, or financial crime, gdl88 reserves the right to share relevant information with the appropriate authorities.
• With Your Consent: For any other disclosure purposes not stated above, gdl88 will obtain your explicit consent before any data is shared.

When data is shared with legitimate third parties, gdl88 ensures that all such transfers are protected through binding data processing agreements and appropriate technical measures to safeguard your information at all times.

05Cookies, Tracking, and Similar Technologies

Gdl88 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as secure login, session management, and account security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how users interact with our platform in aggregated and anonymized form to help us improve overall performance and user experience.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details to provide a more personalized and convenient experience each time you visit the platform.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect user accounts from unauthorised access.

06Data Storage, Security, and Retention

Gdl88 continuously invests in the latest security infrastructure to ensure your personal data is stored securely and protected against unauthorized access, modification, or loss.

• Data Encryption: All sensitive data — including passwords, financial information, and verification documents — is encrypted using AES-256 encryption at rest and SSL/TLS in transit.
• Access Control: Only gdl88 staff with specific authorisation and a legitimate need to know may access users' personal data, and all access is logged for audit purposes.
• Regular Backups: Data is automatically and periodically backed up to secure locations to ensure service continuity and data recovery in the event of any technical incident.
• Data Retention: Active account data is retained for the duration of the active account plus 5 years after account closure, in accordance with applicable legal requirements. Data that is no longer needed will be securely deleted.
• Security Audit: The gdl88 platform undergoes regular penetration testing and independent security audits to identify and address any system vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure against all threats. In the event of a data breach involving your personal information, gdl88 will notify you and the relevant authorities within the timeframe required by applicable law.

07Your Rights as a User

As a gdl88 platform user, you have important rights regarding your personal data. gdl88 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the gdl88 customer support team via Live Chat on the platform. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request to ensure your account security.

08Protection of Children's Data

Gdl88 services are intended exclusively for adults aged 18 and above. gdl88 does not knowingly collect or process personal data from children or individuals under the age of 18 under any circumstances.

Should we discover that personal data belonging to a minor has been collected without our knowledge — for example, through account registration using false age information — we will take immediate action to delete that information from our systems and close the account.

09Amendments to This Privacy Policy

Gdl88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal requirements, or new platform features. Whenever amendments are made, we will:

• Updating the "Last Updated" date at the top of this page so you always know which version is currently in effect.
• Displaying in-platform notices for material or significant amendments that could substantially affect your privacy rights.
• Sending notifications to your registered email address where amendments involve material changes to how we use your personal data.
• Providing a notice period reasonable notice before amendments take effect, giving you time to review the changes.

Your continued use of the gdl88 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and stop using our services.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the gdl88 team is ready to assist you at any time.

• Live Chat: The fastest way to reach us — available 24/7 directly within the gdl88 platform. Our support team, trained in privacy matters, will assist you promptly.
• Support Email: You may submit more detailed written enquiries via our official email. We aim to respond to all privacy-related enquiries within 3 business days.
• Official Complaint: If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.